ORDERS
How do I know my order has been made successfully?
Once your order has been placed successfully, you will receive a confirmation email. If you do not receive an email within 30 minutes of placing your order, please check your Junk Email Folder or log into your account on our website to check if it has been successful. If you still cannot view your order confirmation, then please email us at info@mapm.com.au and we will check it for you.
How will I know when my order has been dispatched?
As soon as your order has been processed and dispatched, you will receive an automated email from our warehouse. This email will include your tracking number. If you do not receive this email (and it’s not in your Junk Mail) then please contact us at Head Office and we will be happy to assist you!
How long will it take my order to arrive?
We process our online orders from Monday – Friday. Our warehouse takes up to 48 hours from receiving your order to dispatch it. Once your order has been dispatched, you will receive an email containing your Australia Post tracking number. Please allow 3-7 working days (depending on your location) from dispatch to receive your order.
To check your expected delivery times, click HERE
If your shoes are taking longer than expected to arrive, please contact AusPost directly for a parcel progress update.
I’ve applied the discount code, but my cart doesn’t update at the checkout?
This usually means the code is not compatible with the product you have chosen so double check the Terms & Conditions of the coupon. If you are unsure why your coupon code is not working, please contact info@mapm.com.au and we will investigate it for you.
Why can’t I add my size to my shopping cart?
If you are unable to select your size in a particular style, unfortunately it means that size is out of stock. Due to seasonal stock, we do not repeat all of our styles and therefore some items can become permanently out of stock. Scroll down on the product page to checkout similar styles you may also like.
How do I know what size to choose for my shoes?
All of our shoes are based on UK/AUS and European sizes. Please refer to the Size Chart to compare. If you’re still not sure, pop into your closest SAYSO store or contact our Head Office team by emailing info@mapm.com.au and we will try to help you pick the right fit.
RETURNS
How do I exchange my items? Does it cost me?
It’s easy! Just head over to our Australia Post Returns Portal via this link here: https://return.auspost.com.au/ and follow the prompts to lodge your return. You may choose to receive a consignment label to print at home or a QR code on your phone. Simply attach this to your parcel and drop off at your local post office or post box and you’re good to go!
We kindly ask that you do not adhere any labels, packing tape or anything else to the shoe box(es) directly.
We do not accept responsibility for lost, stolen or damaged goods. As soon as the goods are received, we will be in touch to let you know and process your exchange. Returns via our portal incur a flat rate fee of $10.96, however if you choose to exchange your item(s), we will send you your new item(s) free of charge!
Alternatively, you can always pop into your nearest SAYSO store to make the exchange on the spot for free. Exchanges can be made within 14 days of purchase with proof of purchase, goods unworn & in their original packaging.
How can I get a refund for my purchase? How long does it take?
ONLINE REFUND: SAYSO STORE
Refunds
- Goods can be returned in-person at any SAYSO Store during trading hours.
- Date of return must be within 14 days from the day of receipt of goods.
- Goods must be unworn and in original condition.
- Packaging must be undamaged and in original condition.
- Refunds can ONLY be processed by Head Office during business hours, Monday to Friday. SAYSO Store team will contact Head Office to process the refund for you.
- Refunds can take up to 10 business days to process.
ONLINE ORDER RETURN: VIA WEB
Exchanges & Refunds
- Date of return must be within 14 days from the day of receipt of goods.
- Goods must be unworn and in original condition.
- Packaging must be undamaged and in original condition.
- Exchanges must processed through Aus Post Returns Portal (Click HERE to visit)
- Return cost is a flat fee of $10.96 & at the cost of the sender.
- Once the goods have been received and checked by our team, SAYSO will send new items to you free of charge.
- Refunds will be processed & can take up to 7-10 business days after the goods received.
We do not accept any change of mind refunds in-store
If you would like more information about our returns policy, please click HERE
Is there anything I can’t return?
- Samples
- Seconds
- Shoes without their original shoebox
- Worn Shoes
- Gift Cards
FAULTY ITEMS
I think my item is faulty!
In the unlikely event that you believe your shoes are faulty – do not worry! We will do everything we can to sort it out for you immediately. You can either post the shoes back to us, pop into your nearest SAYSO retail store or send us an email to info@mapm.com.au.
For all faulty claims you must provide a SAYSO receipt or your online order confirmation as a proof of purchase. We cannot guarantee that your claim for faulty goods will be accepted as our Head Office will assess the shoes on a case by case basis. If your claim is warranted, your shoes will be repaired, replaced or refunded. If we believe the shoes are not faulty and there is damage is due to wear and tear, the shoes will be returned at your expense.
INTERNATIONAL CUSTOMERS
Do you ship outside of Australia?
SAYSO ships to the following countries: Australia and New Zealand
How much does it cost to ship outside of Australia?
For New Zealand customers, SAYSO offers a flat shipping rate of AU$25.00.
The prices on our website do not include local duties and taxes for international customers. It is important to note that customers may be required to pay local duties in their country. SAYSO has no control over these fees. Customs policies vary widely from country to country; you should contact your local customs office for more information if you require it. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
AFTERPAY
What is Afterpay?
Afterpay is a payment process that allows you to buy what you want today and pay for it in four equal instalments every two weeks, interest-free.
What do I need to use to Afterpay?
You will need a debit card or credit card, be over 18 years of age and live in Australia.
Is there any minimum spend to use Afterpay?
There is no minimum spend required to use Afterpay.
Which cards can I make a payment with?
Afterpay only accepts Australian Mastercard and Visa Debit or Credit Cards.
Can I return my purchase on Afterpay transaction?
IN-STORE
If you use Afterpay/Zippay/Klarna in-store, you can exchange your purchase. Unfortunately, we do not offer refunds for change of mind for purchases made in-store with Afterpay/Zippay/Klarna.
In-store Afterpay/Zippay/Klarna exchanges are accepted based on the following conditions:
- Date of exchange/refund request must be within 14 days from the day of receiving the goods.
- Goods must be unworn and in original condition.
- The packaging must be undamaged and in original condition.
- Receipt must be provided.
ONLINE
Yes, if you use Afterpay/Zippay online, you can exchange or refund your purchase.
Please note, refunds can only be issued by our Head Office team.
Online Afterpay/Zippay refunds & exchanges are accepted based on the following conditions:
- Date of exchange/refund request must be within 14 days from the day of receiving the
- Goods must be unworn and in original condition
- The packaging must be undamaged and in original condition
- Receipt/order confirmation must be provided
Can I use Afterpay in-store?
Yes! Afterpay/Zippay is available in our stores with the Afterpay Card. This is a contactless Mastercard that can be used at the Eftpos terminal like any other Eftpos transaction. If you choose to exchange your purchase, it will be handled as a regular purchase (refer to our exchange policy above).
How do I contact Afterpay?
For enquiries relating to your Afterpay account, please email info@afterpay.com.au. You can also visit Afterpay FAQs page for any enquiries.